Last Updated: August 25, 2025
By accessing, using, or registering with BrightBridge Care and its affiliated digital properties ("BrightBridge Care", "Company", "we", "our", "us", "Services"), every user ("User", "you") unconditionally agrees to these Terms of Use ("Terms") and all incorporated policies. If you do not accept these Terms, do not use the Services. This agreement waives certain legal rights, including jury and class actions, and contains mandatory arbitration provisions as detailed herein.
You represent and warrant that you are at least 18 years of age, legally competent, and residing in a jurisdiction where these Services are lawful. You are solely responsible for compliance with all applicable laws in your locality, including, but not limited to, consumer protection, anti-discrimination, TCPA, and Fair Housing requirements.
We reserve the right, at our sole discretion, to change or update these Terms at any time, with or without prior notice. Notice of material changes may be provided by email or prominent posting. Continued use of the Services constitutes acceptance of updated Terms. It is your responsibility to review these Terms on a regular basis.
Users agree to use the Services solely for lawful, ethical, and non-commercial purposes and to refrain from:
Important Information About How We Are Compensated:
Seniors and their families are provided with options that address their requests, care needs, and budget. BrightBridge Care never charges referral fees to seniors or their families. Our services to seniors and families seeking senior living communities are provided at no cost.
BrightBridge Care receives referral fees from senior living communities when a senior chooses to move into a community we have referred them to. The referral fee paid by the community will be no more than the total of one month's rent at that senior living community. This compensation model may create an inherent conflict of interest, as we receive payment from communities to which we refer clients.
You acknowledge and understand this financial arrangement. However, our commitment is to present you with options that genuinely meet your needs, preferences, and budget, regardless of referral fee arrangements.
Consulting Services: Any additional consultant fees for specialized advisory services beyond standard referral services are charged at hourly or time-packaged rates as reflected on our website's services page. These rates, if applicable, will be clearly communicated to you prior to engagement.
For questions about our compensation or fee structures, please contact us at info@brightbridgecare.com or (415) 741-2648.
By submitting a request for information, creating an account, or providing contact information (name, email, phone, etc.) through our website forms, and by checking the box agreeing to these Terms of Use and our Privacy Policy, you expressly consent to be contacted by BrightBridge Care and one of our senior care advisors.
You specifically consent to receive:
These communications may be for informational, transactional, and marketing purposes related to senior living options, care resources, and our services. This consent applies even if your number is listed on a state or federal Do Not Call list.
You acknowledge that message and data rates may apply for text messages, and you are responsible for these charges.
Opting Out: You may withdraw your consent at any time by:
Please note that withdrawal of consent may affect your access to certain services.
Acting on Behalf of Another: If you are providing contact information or consent on behalf of another individual (for example, as a family member or caregiver), you warrant that you have the legal authority to provide such consent on their behalf.
All site content—including text, software, code, images, logos, trademarks, and other marks—is owned by or properly licensed to BrightBridge Care, and is protected by U.S. and international intellectual property laws. Your usage is limited to personal, noncommercial access; copying, reverse engineering, distribution, or commercial exploitation is strictly prohibited.
User submissions and content may be used by BrightBridge Care as outlined in these Terms. Additionally, BrightBridge Care may use User submissions for the purposes of operating and improving the Services, including display on the platform and marketing materials.
Users may not submit or publish false, misleading, fraudulent, defamatory, or otherwise unlawful reviews or content. BrightBridge Care has the right, but not the duty, to moderate, remove, or screen User-Generated Content and disclaims liability for third-party content or any losses resulting from reliance on such content (including manipulated reviews).
TO THE FULLEST EXTENT PERMITTED BY LAW, BRIGHTBRIDGE CARE, ITS AFFILIATES, LICENSORS, SERVICE PROVIDERS, OR AGENTS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, CONSEQUENTIAL, PUNITIVE, EXEMPLARY, OR SPECIAL DAMAGES, NOR FOR ANY LOSS OF PROFITS, GOODWILL, DATA, USE, OR OTHER ECONOMIC ADVANTAGE, ARISING OUT OF OR IN CONNECTION WITH YOUR USE OF THE SERVICES, INCLUDING HARM FROM THIRD-PARTY CARE PROVIDERS, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
BRIGHTBRIDGE CARE'S TOTAL LIABILITY SHALL NOT EXCEED THE GREATER OF AMOUNTS PAID BY USER TO BRIGHTBRIDGE CARE IN THE PRIOR TWELVE (12) MONTHS OR ONE HUNDRED DOLLARS ($100).
Such exclusions apply without regard to the form of action (contract, tort, statute, strict liability, etc.) and survive even if any limited remedy herein fails of its essential purpose.
You agree to indemnify, defend, and hold harmless BrightBridge Care, its directors, officers, employees, affiliates, partners, licensors, agents, and successors from and against any claims, demands, actions, liabilities, costs, damages, losses, or expenses (including, but not limited to, reasonable attorney fees) arising from:
(a) your use or misuse of the Services, (b) your violation of these Terms or any applicable laws or regulations, (c) your interactions with or reliance upon any Participating Community, or (d) infringement of any intellectual property, privacy, or proprietary right by you.
BrightBridge Care shall not be liable for any failure or delay in performance of its obligations under these Terms due to causes beyond its reasonable control, including but not limited to: acts of God, natural disasters, war, terrorism, riots, embargoes, acts of civil or military authorities, fire, floods, accidents, pandemics, epidemics, strikes or labor disputes, utility or telecommunications failures, Internet or network failures, cyber attacks, denial of service attacks, hardware or software failures, or governmental actions or regulations. In such events, BrightBridge Care's performance shall be excused for the duration of such force majeure event, and the time for performance shall be extended accordingly.
BrightBridge Care is committed to the safety and protection of all seniors. In accordance with applicable federal and state laws, including mandatory reporter statutes, BrightBridge Care and its employees have a legal duty to report suspected elder abuse, neglect, exploitation, or abandonment to the appropriate authorities.
What We Must Report:
Our Reporting Obligations:
If any BrightBridge Care employee, advisor, or representative has reasonable cause to believe that an elder or dependent adult has been subjected to abuse, neglect, or exploitation, we are legally required to report such suspected abuse to:
Your Acknowledgment:
By using our Services, you acknowledge and understand that:
Reporting Suspected Abuse:
If you witness or suspect elder abuse, we encourage you to report it immediately:
We take all reports seriously and will cooperate fully with investigating authorities while maintaining appropriate confidentiality protections under applicable law.
Any dispute, controversy, or claim arising out of or relating to these Terms or your use of the Services (a "Dispute") will be resolved by confidential, binding arbitration administered by the American Arbitration Association (AAA) or JAMS under their then-current commercial arbitration rules, and not in court.
Arbitration Location: The arbitration shall take place in San Francisco, California.
Class Action Waiver: You and BrightBridge Care expressly waive your rights to participate in a class action, collective, consolidated, or representative proceeding. No claims may be joined or consolidated unless agreed to in writing by all parties. Disputes may only be brought in your individual capacity.
Pre-Arbitration Requirements: Notice of the dispute and a good-faith negotiation period of at least 30 days is required before filing for arbitration.
Arbitrator Authority: The arbitrator has exclusive authority to resolve all issues—including contract formation, enforceability, and arbitrability.
Jury Trial Waiver: THE RIGHT TO A TRIAL BY JURY IS HEREBY WAIVED.
Any claims or causes of action relating to these Services must be filed within one (1) year from the date the claim arose, or the claim is permanently barred.
BrightBridge Care prohibits discrimination and is committed to compliance with federal, state, and local laws, including the Fair Housing Act and state ethical marketing rules. Users may not use, or solicit use of, the Services in a discriminatory or unlawful manner.
We are committed to digital accessibility standards. If you require accommodations to access our Services, please request support by contacting us at info@brightbridgecare.com or (415) 741-2648. BrightBridge Care endeavors to provide inclusive, accessible platform experiences consistent with state and federal law.
BrightBridge Care reserves all legal remedies for attempts by any competitor, including direct or indirect agents, to:
Such conduct is strictly prohibited. Competitors or their agents who impersonate clients, family members, or other legitimate users for the purpose of gaining business intelligence, understanding our processes, or accessing confidential information will be pursued to the fullest extent of the law, including claims for fraud, misappropriation of trade secrets, tortious interference, and any other applicable causes of action.
BrightBridge Care actively monitors for suspicious activity and reserves the right to immediately terminate access, pursue injunctive relief, and seek damages from any party engaged in such deceptive practices.
BrightBridge Care may modify, suspend, or discontinue any aspect of the Services at any time, for any reason or no reason, with or without notice. BrightBridge Care is not liable to you or any third party for modification, suspension, or termination.
If any provision in these Terms is found invalid or unenforceable by an arbitrator or court, it shall be severed, and the remaining provisions will remain valid and enforceable.
These Terms (including all referenced policies, including our Privacy Policy) constitute the entire, exclusive agreement between you and BrightBridge Care regarding the Services.
Please direct legal or compliance inquiries regarding these Terms to:
BrightBridge Care
Email: info@brightbridgecare.com
Phone: (415) 741-2648
For Privacy Policy inquiries or to exercise your privacy rights, please use the same contact information above.