BrightBridge Care LLC
Terms of Use

Last updated: June 11, 2026

Please read these terms and conditions carefully before using our service.

Interpretation and Definitions

Interpretation

Words with initial capital letters have defined meanings under the following conditions. These definitions apply whether the words appear in singular or plural.

Definitions

Acknowledgment

These are the Terms and Conditions governing the use of this service and form the agreement between you and BrightBridge Care LLC.

Your access to and use of the service is conditioned on your acceptance of these Terms and Conditions and our Privacy Policy.

By accessing or using the service, you agree to be bound by these terms. If you disagree with any part, you may not access the service.

You represent that you are over 18 years old. We do not permit those under 18 to use our service.

Links to Other Websites

Our service may contain links to third-party sites not operated by us. We have no control over and assume no responsibility for their content or policies.

We recommend reviewing the terms and privacy policies of third-party websites you visit.

SMS Messaging Program Terms

BrightBridge Care LLC Messaging Program

Program Overview

BrightBridge Care LLC offers SMS messaging to families and caregivers seeking senior living placement assistance in the United States. Messages are sent only to individuals who have provided explicit opt-in consent through one of our approved collection methods.

Opt-In Methods

  1. Website forms: Users opt in by checking separate consent checkbox(es) on placement assistance forms at https://brightbridgecare.com/. See our SMS Opt-In Disclosure for details.
  2. AI Assessment Tool: Users who complete the BrightBridge Assessment Tool may opt in via separate consent checkbox(es) at the contact step.
  3. Verbal consent: Users may opt in during a phone conversation with a BrightBridge Care advisor who documents consent in our CRM.

Separate Consent for Transactional and Marketing Messages

We collect consent separately for informational/transactional messages and promotional/marketing messages, in compliance with CTIA guidelines and U.S. carrier A2P requirements:

Program Terms

  1. To cancel SMS from any message category, text STOP to the number from which you received the message. We will confirm your unsubscribe status via SMS. To rejoin, sign up again through our website or by contacting us.
  2. For help, reply HELP or contact us at info@brightbridgecare.com or (415) 741-2648.
  3. Carriers are not liable for delayed or undelivered messages.
  4. Message and data rates may apply. Message frequency varies.
  5. Mobile information and SMS opt-in consent will not be shared with third parties for marketing purposes. See our Privacy Policy for full details.
  6. For privacy information, refer to: https://brightbridgecare.com/pages/privacy-policy.html

Termination

We may terminate or suspend your access immediately for any reason, including violation of these Terms.

Upon termination, your right to use the service ends immediately.

Limitation of Liability

Our total liability is limited to the amount you paid for the service or $100 if no payment was made.

We are not liable for indirect or consequential damages to the maximum extent permitted by law.

"AS IS" and "AS AVAILABLE" Disclaimer

The service is provided "AS IS" and "AS AVAILABLE" without warranties of any kind.

Governing Law

The laws of CA, excluding conflict of law rules, govern this agreement and your use of the service.

Disputes Resolution

If you have a dispute, you agree to try resolving it informally by contacting us first.

For European Union (EU) Users

EU users are entitled to the protections of mandatory laws in their country of residence.

United States Legal Compliance

You warrant that you are not located in an embargoed country and are not on any U.S. government prohibited list.

Severability and Waiver

Severability

If any part of these terms is invalid, the rest will still apply.

Waiver

Failure to enforce a right under these terms does not waive that right.

Translation Interpretation

In case of any translated versions, the original English text prevails in case of conflict.

Changes to These Terms and Conditions

We may update these Terms at any time. If changes are material, we will provide notice before they take effect.

Your continued use of the service after updates means you accept the new terms.

Contact Us

If you have questions about these Terms and Conditions, contact us at: