Our Mission
Our mission is to help support families in finding the most suitable home for their loved ones with compassion, expertise, and personalized care.
At BrightBridge Care, we understand that choosing the right care for your loved one is one of the most important and emotional decisions you'll ever make.
We founded this company because we've been in your shoes. We've been caregivers for family members. We've searched for care for our own loved ones. We've all even managed assisted living communities to help other families. We know the overwhelming feeling of not knowing where to start, the countless hours of research, and the worry about making the right choice for someone you care about deeply.
Our mantra for BrightBridge Care is simple: to make this journey easier for families by providing expert guidance, personalized matching, and compassionate support every step of the way.
We approach every family with empathy and understanding, recognizing the emotional weight of these decisions and providing support with genuine care.
We believe in complete honesty about options, costs, and processes. Our referrals are always based on what's best for your family, not our bottom line.
Every family is unique, and we tailor our approach to match your specific needs, preferences, and circumstances.
We continuously strive to exceed expectations, maintaining the highest standards in everything we do for our families.
Our experienced team combines professional expertise with personal understanding to guide you through this important journey.
Senior Care Consultant
Lorna started her professional career as a registered nurse in San Francisco at the hospital formerly known as Children's Hospital. She soon after opened an assisted living care home for seniors in 1977 and would go on to care for upwards of one thousand seniors over the span of three decades. Currently, she serves as a Senior Consultant and continues to share her deep expertise and unrivaled passion for helping the local San Francisco senior community.
Care Consultant
Troy comes from a third-generation family dedicated to senior care. His passion began early in his family's San Francisco care home, where he worked alongside his grandmother, mother, and the seniors they served. Through this experience, he learned that exceptional care requires genuine compassion, patience, and deep understanding of each person's needs. When his grandmother's dementia progressed, she required around-the-clock care. This pivotal experience inspired him to pursue formal training as a California licensed administrator, eventually overseeing multiple senior care facilities in San Francisco. After gaining extensive hands-on experience in senior care, Troy spent over a decade building expertise in the service technology sector. He has now returned to his roots in senior care, combining his years of direct caregiving experience with proven business leadership to advocate for seniors and their families throughout San Francisco and San Mateo counties.
Care Consultant
Fernand is often the first person families speak with. His approach helps families feel comfortable and understood from the very first conversation. He has been a licensed RCFE administrator since 1993, and has managed multiple assisted living facilities in San Francisco and San Mateo county.
Navigating options alone is often stressful and overwhelming, especially for first-time families. We reduce anxiety by guiding each step and providing emotional support throughout the process. We streamline the process with Our Simple Care Finder Process.
Our placement services are completely free to families. We are not compensated by families for our placement services. Our goal is the same as yours, to find the most ideal home for your loved one's needs and ensure that you feel confident and comfortable in your decision. We're compensated by participating facilities if a family member moves into a senior living community.
Our consultants and advisors deeply understand the different types of senior care options, rules, quality metrics, and facility reputations, information not always easily found by the public. We conduct thorough assessments of the senior’s health, preferences, interests, and budget, then match families with the most appropriate facilities tailored to those needs. Trusted agencies like ours, vet facilities in advance, ensuring they are licensed, meet necessary standards, and have good track records,providing extra peace of mind.
We work with hundreds of senior living communities across the region, giving you access to options you might never find on your own.
Our relationship doesn't end when your loved one moves in. We provide continued support and advocacy as needed.
We're proud to be an integral part of the San Francisco Bay Area senior care community, working closely with families and facilities to improve lives.
We maintain relationships with over 200 quality senior living communities across the Bay Area, from San Francisco to San Jose.
Each family we help represents a life improved, a burden lightened, and a loved one placed in the perfect care setting.
While families typically spend months searching, our average placement time is just 3 days from initial consultation to final decision.
Our families consistently rate our service highly, with 99% saying they would refer us to other families facing similar decisions.
We know the Bay Area senior living landscape like the back of our hand. Our local expertise means you get insights you simply can't find anywhere else.
We know which communities are in the safest neighborhoods, have the best transportation access, and are close to the amenities your loved one values.
We understand the real costs in different areas and can help you find the best value for your budget in San Francisco, San Mateo, and surrounding counties.
Our strong relationships with local communities mean we can often secure better rates, faster responses, and priority consideration for our families.
We know the best routes and can efficiently plan tours to maximize your time and minimize travel between communities.
Our service is completely free to families. We're compensated by the senior living communities, so you get expert guidance at no cost to you. This ensures our referrals are always based on what's best for your family, not our bottom line.
Most families find their perfect match within 1-2 weeks, with some finding options in just a few days. The timeline depends on your specific needs, timeline, and how quickly you'd like to move forward with tours and decisions.
Yes! We work with assisted living communities, memory care facilities, independent living, board & care homes, and continuing care retirement communities. We help you understand the differences and find the right type of care for your situation.
We'll keep looking until we find the perfect fit. Our goal is your complete satisfaction, and we'll continue working with you until you're confident in your choice. We typically present 3-5 options that match your criteria.
Absolutely! We provide ongoing support throughout the entire process, including helping coordinate the move, ensuring all paperwork is completed, and checking in after your loved one has settled in to ensure everything is going smoothly.
While we specialize in the San Francisco Bay Area, we can provide guidance and referrals for families in other regions. We have trusted partners throughout California and can connect you with qualified care consultants in your area.
"Sarah and her team made an impossible situation manageable. They understood our needs immediately and found the perfect place for Mom. The transition was seamless thanks to their support."
"We were overwhelmed by all the options and didn't know what questions to ask. Michael guided us through everything and helped us find a memory care facility that truly feels like home for Dad."
"The compassion and expertise they showed during one of the most difficult times in our lives was incredible. They truly care about families, not just placements."
